Refund policy

It’s food, so there are no returns — but there is a promise.

Everything we send was growing or being made the morning it reaches you. If something arrives wrong, damaged, or not as fresh as it should be, tell us the same evening: a photo on WhatsApp to +91 92204 43516 is all we need. We’ll either send a replacement with your next delivery or refund that item — your call.

How refunds work

Refunds go back to the payment method you used, and usually show up within 5–7 working days depending on your bank. If you’d rather keep the value on your account for the next order, say so and we’ll set that up.

Cancelling an order

Cancel free of charge any time before 10 PM on the night before your delivery — that’s when we finalise the cutting list. For Saturday deliveries, that means Friday 10 PM. After the cut-off your greens are already being harvested for you, so we can’t cancel — but message us anyway; if there’s a way to help, we will.

If we can’t deliver

If your address turns out to be outside Delhi, Gurgaon or Noida, or something we can’t control stops the run, we’ll message you and refund the order in full.

Missed deliveries

If no one’s home, we’ll leave your box with the guard or at your doorstep, whichever you’ve told us — our packs are chilled and travel well for a few hours, but do pop everything in the fridge as soon as you can.